Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@diycraftsnow.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@diycraftsnow.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. It must also be in the original packaging. If returned in unsatisfactory packaging we may provide a partial refund.
Instructions:
- Email support@diycraftsnow.net with your reason for return, product you’d like to return, and your order number #
- Our customer support team will then provide return instructions and return delivery address. Please do not return your parcel without our approval
- Once you have shipped your return parcel, please send through the tracking link to : support@diycraftsnow.net
- Your order will be refunded once your return is received at our warehouse, and tracking status is 'delivered'