Shipping Policy
We are proud to offer FREE USA,AU,CA,NZ,UK shipping on all orders.
All orders will be dispatched from our warehouse within 1-2 business days.
We ship From Monday to Friday (Only morning)
*All shipping times exclude clearance/customs delays
HOW LONG DOES SHIPPING TAKE?
We ship our products directly from our Asia warehouse to give you the best price. (We work hard to speed up our shipping times,and often your package will arrive sooner than the estimated delivery time)
Free Shipping time varies by location. These are our estimates:
LOCATION |
*ESTIMATED SHIPPING TIME |
|---|---|
United States |
1-3 Weeks (Average 8 -13 Days) |
Canada, United Kingdom |
1-3 Weeks (Average 7 -12 Days) |
Australia, New Zealand |
1-3 Weeks (Average 7- 12 Days) |
*This doesn’t include our 1-2 days processing time.
*All Paypal pending need 10 days for verify and process.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 7 days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some couriers, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you order more pieces of the same product,you'll receive them in 1 package.
If you have any other questions, please contact us and we will do our best to help you out.
If your tracking information states that your package was delivered and you have not received it. You must ADDRESS THIS WITH YOUR LOCAL POST OFFICE. Diycraftsnow does not hold responsibility for packages that state to be delivered.
We DO NOT ISSUE A REFUNDS for packages that state being delivered, but we'll do our best to help you receive what you paid for and if needed, reship lost packages.